Auxe is operating as an essential business

Help Center

FAQ

If you have a question not listed below please give us a call at (647) 977-9707 so we can help you!

Company

What is Auxe?

Does Auxe fulfill my installation?

Who are the Auxe technicians?

What locations do you offer TV wall mounting in?

How do I become an Auxe tech?

What if I am unsure if Auxe operates in my area?

What if my question is not listed here?

TV Wall Mounting

How do I arrange for my TV to be wall-mounted?

What if my TV is 61" or larger and I can't help lift my TV?

Do I need to provide my own wall mounts?

Do you do cord concealments?

Smart Device Installation

What smart devices do you install?

What if I am unsure about what needs to be setup/installed with my new smart device?

What if the device installed stops working over time?

Payment

How much will it cost?

How do I pay?

Do you accept cash?

Warranty

How long does the warranty last?

What happens if my mobile device screen/battery can’t be fixed?

What happens if I crack my mobile device screen again or if my device experiences another type of damage unrelated to the repair?

Legal

What is covered with my installation?

What happens if there is a problem during or after my installation?

How long am I covered after my installation?

Who is responsible for providing a solution if an issue occurs?

Does Auxe insurance/warranty cover items I purchased separate from Auxe?

What sites can I find Auxe on?

Phone Repairs

Do I need to let the technician into my home?

Do I need to standby while the technician fixes my device or sets up my equipment?

How long will it take to repair my device/install my TV or smart device?

Do you provide a guarantee on phone repairs?

My issue isn’t listed as an option. Can you fix it?