Help Center

Auxe is a hands-on platform that markets and advertises technology-related installation services to customers. Customers of Auxe are booked through a work order (w.o). These work orders are accepted by independent contractors (independent companies) who are on the platform and are able and willing to take and complete these service calls. There is a contractual agreement between independent contractors and Auxe. For installation ease and regulation of service quality, Auxe pre-purchases inventory for technicians to use in specific departments.

Auxe specifically does not complete the installation of your devices or system. A separate entity (company) on Auxe’s platform completes your installations. Instead Auxe facilitates the installation with pre-determined pricing and has resources available to make sure your installation is completed in full by a vetted professional, on-time, and to your satisfaction.

Trust and safety are very important to us. Auxe technicians are installation experts and are enthusiastic about providing technological expertise to alleviate your tech stress. All Auxe technicians are independent contractors who have been carefully vetted, screened, and have gone through a comprehensive background check.

You can check out our locations and the services provided at each on our Locations page.

We are always looking to add qualified technicians to our platform. To apply, simply go to our Become A Tech page

Contact us through our phone number (647) 977-9707 or email us at info@auxe.ca.

Contact us through our phone number (647) 977-9707 or email us at info@auxe.ca.

As in the legal section, if an issue occurs, the technician (an independent entity of Auxe) is responsible for providing the solution to your issue. For smart-devices, the issue usually lies with the device itself as the installations do not provide alterations to the product software.

Please visit our Services page to view all devices and their pricing. Total appointment cost is subject to change based on, but not limited to, service changes, additional services added, housing type and layout, and job difficulty. The updated cost will be communicated to the customer before the job is completed. The job will only be completed once the customer agrees on the changes.

We don’t request payment until after the service is complete. Simply pay after the service is complete on our Pay Now page. We accept all major credit and debit cards.

We accept all forms of payment. Regardless of the payment form, Auxe is required to charge taxes on all orders.

Auxe’s warranty is covered and executed through the contractor providing the installation. This warranty is service dependent. For television installations, it is one year.

Auxe technicians are able to provide screen replacements, new battery installation, speaker replacemeents, and charging port replacements.

Our guarantee does not apply toward future accidents or uncorrelated damage after a completed service. For example, if the screen cracks again, is run over by a car, or dropped in a pool, then there will be a cost for the second repair(s) needed.

Auxe is fully insured so technician related issues that arise during the installation will be covered by the company servicing the installation.

Having full liability insurance, the Auxe technician (contractor) will cover any damages that occur during the installation if the need arises. Check out our Insurance page for more details

Auxe’s warranty is covered and executed through the contractor providing the installation. This warranty is service dependent. For television installations, it is one year.

If an issue occurs, the technician (an independent entity of Auxe) is responsible for providing the solution to your issue. Auxe is available as a resource to help contact the technician or provide a new one if necessary. However, Auxe is not liable personally for any issues including, but not limited to, damages that arise between the technician and customer. Technicians take on ownership of all appointments with customers, through their entity, when accepting a job via the Auxe platform.

No, Auxe’s insurance and warranty only covers items purchased from and provided by Auxe. It does not cover any issues that arise from the failure of customer purchased or installed items.

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Auxe techs are happy to meet you at your office, home, gym, or even a nearby coffee place for device repairs.

Not necessarily, but you can. Many customers enjoy observing and learning more about the repair process, but you’re more than welcome to carry on with your work, errands, or anything else you need to do while the technician completes the service on the spot, and reconnects you with your devices.

On average, most repairs are completed within 30 - 60 minutes.

Yes! We use top quality parts and all of our parts and services come with a lifetime guarantee. Visit our Guarantee page to see Auxe's full installation guarantee

We may be able to fix your problem. Please contact us at (647) 977-9707